Terms of Service

Welcome to Subwave, a service of Detail Technologies B.V., a private company with limited liability incorporated under the laws of the Netherlands (KvK 81233264), with its registered office at Raadhuisstraat 50-2, 1016 DG Amsterdam, The Netherlands ("Detail," "Subwave," "we," "our" or "us").

These Terms of Service ("Terms") form a legally binding agreement between Detail and you, whether you are a Creator, a Subscriber, a Viewer, or any other visitor who interacts with the Subwave website, mobile or desktop apps, or APIs (collectively the "Service").

By creating an account or using Subwave, you agree to these Terms.

1. Our Promise

You own your content. Everything you upload to your channel is yours. We only take the limited rights needed to host, deliver, and promote your content.

Your channel, your way. You control your channel: what you publish, how you present your content, and who you reach. Export your content and subscriber list at any time. You're never locked in.

Your profile, your identity. Your profile is how you show up on Subwave. You control what's visible and how you're represented across the platform.

We help you distribute. We make it easy to reach your audience wherever they are, through RSS feeds, newsletters, and sharing tools built into the platform.

We help you grow. With your permission, we feature public channel content in our discovery features and promotional materials to help you reach new viewers.

Fair moderation. We follow clear community guidelines. If we remove content, you'll know why and have the opportunity to appeal.

2. Definitions

"Account" means the account you create to use the Service.

"Channel" means a creator's space on Subwave where they publish and manage their content.

"Creator Content" means any video, audio, image, text, or metadata you upload to the Service.

"Profile" means the personal identity associated with your Account, including your display name, avatar, and any information you choose to share about yourself.

"Subscriber" means a user who follows a Channel to receive its content.

3. Eligibility and Account Security

You must be at least 16 years old to create an Account. Users between 13 and 16 may create an Account with verifiable parental consent.

You are responsible for all activity that occurs under your Account, and keeping your Account secure.

4. Creator Content Ownership and Licensing

4.1 You Own Your Content

You retain full ownership of your Creator Content. Nothing in these Terms transfers ownership to Detail or any third party.

4.2 License to Subwave

By uploading Creator Content, you grant Detail and its service providers a non-exclusive, worldwide, royalty-free license to host, store, encode, cache, display, transmit, distribute, process, and otherwise use your Creator Content solely to operate, improve, and promote the Service. This includes:

• Hosting and delivering your content to subscribers and viewers
• Processing, optimizing, and transcoding your content for different devices and connection speeds
• Creating thumbnails, previews, and excerpts for discovery and promotion
• Displaying your content in search results, recommendations, and platform features
• Including your content in newsletters, social media, and other promotional materials
• Distributing your content through RSS feeds and other distribution tools
• Creating backup copies for service reliability and data protection

We need this license not to own or control your content, but to do the things you'd expect from a hosting and distribution platform. Without these rights, we couldn't store your uploads, convert a video for mobile playback, generate an RSS feed, or show a thumbnail in search results.

This license continues for 30 days after you delete your Creator Content or Account to allow for technical cleanup, except as required by law.

4.3 Sharing

Viewers and subscribers may share your content using Subwave's built-in sharing tools, including links, social sharing, and RSS feeds. What can be shared depends on the visibility of your channel and individual posts. Attribution to your channel is included automatically.

We build sharing tools into the platform so your content can travel – but always with your name on it, and always under your control.

4.4 Promotional Use

We may feature excerpts or thumbnails of your public channel content to promote Subwave and help you reach new viewers. For example in discovery features, newsletters, or social media.

We only promote content that's already public on your channel. We'll never use private or subscriber-only content for promotion.

4.5 Private Content

We will not publish private or subscriber-only content outside its intended audience. We may access such content for technical support, moderation, or legal compliance.

4.6 Creator External Distribution

As the owner of your Creator Content, you are free to distribute, republish, or syndicate your own content through any means, including through Subwave's RSS feeds, APIs, embeddable players, or any external platform. You do not need our permission to share your own work, and no attribution to Subwave is required – though we appreciate it.

Your use of these tools for your own content is subject only to our fair use provisions in Section 4.8.

Your content is yours. Share it wherever you want, however you want.

4.7 Third-Party External Distribution

When you access, display, syndicate, or otherwise distribute Creator Content that is not your own, whether through our APIs, feeds, embeddable players, automated agents, bots, scrapers, or any other means ("Third-Party External Distribution"), the following requirements apply.

You must:

• Attribute the source by clearly displaying the original Creator's channel name and a direct link back to the original content or channel on Subwave
• Not misrepresent the source of the content or present it as your own original work
• Not alter or remove any attribution, branding, or metadata included in the content
• Comply with any restrictions the Creator has set on external distribution through their channel settings

These requirements apply regardless of whether the content is accessed manually, through our distribution features, or through automated means including bots, agents, scrapers, or other programmatic tools.

Third-Party External Distribution does not grant you any ownership rights or independent license to the Creator Content.

If you're sharing someone else's content from Subwave, give credit to the creator and link back. Always.

4.8 Fair Use of Platform Infrastructure

We encourage the use of our distribution features to help Creators reach wider audiences. To keep this sustainable for everyone, all External Distribution, whether by Creators or third parties, is subject to a fair use policy with respect to our platform infrastructure.

There is an important distinction between linking to content on Subwave and serving content directly from our infrastructure. Linking, embedding, and sharing through our tools is how the platform is designed to be used. However, when our infrastructure is used to host or deliver content primarily consumed outside of Subwave, such as through direct file access, API-based content retrieval, or scraping, this places a disproportionate burden on our services without contributing to the platform.

Examples of use that we may consider unfair include, but are not limited to:

• Using Subwave as a hosting backend to serve content primarily through your own platform or application
• Generating disproportionate bandwidth, storage, or processing costs relative to the value contributed to the Subwave ecosystem
• Replicating or substituting for the Subwave platform or a substantial portion of its content library
• Systematically accessing content in a way that degrades the Service for other users

If we determine that your use falls outside of fair use, we may restrict, throttle, or revoke your access to distribution features, including disabling direct content access, hotlinking, or API access, at our sole discretion. Where practicable, we will notify you and provide a reasonable opportunity to adjust your usage. However, we may act immediately where continued access poses an urgent risk to the operation or cost sustainability of the Service.

Creators may additionally disable or restrict External Distribution features for their own content at any time through their channel settings.

Sharing and linking to content on Subwave is encouraged. But using our platform to host content that's primarily served elsewhere could put an unfair burden on our infrastructure, and we may need to step in.

5. Subscribers and Channels

5.1 Subscribing to a Channel

When you subscribe to a channel, the creator receives information associated with your profile, such as your name and profile picture, to help them understand and communicate with their audience.

5.2 Subscriber Data

Creators may export their subscriber list. If you subscribe to a channel, your profile information may be included in that export. Creators may only use subscriber data to communicate with their audience about their content and channel.

When you subscribe to a channel, the creator knows you're there. They can export their subscriber list, but they can only use that information to communicate with you about their content.

6. Profiles

6.1 Your Profile

Your profile represents your identity on Subwave. Information you add to your profile, such as your display name, profile picture, and bio, may be visible to other users and creators across the platform.

6.2 Profile Visibility

Your profile information may appear alongside your activity on Subwave, such as subscriptions and interactions. We may also display your profile in discovery features to help creators and viewers connect.

Your profile is how others see you on Subwave. What you add to your profile may be visible across the platform.

7. Moderation

7.1 Content Standards

All content on Subwave must comply with our Acceptable Use Policy in Section 8. We reserve the right to remove content and suspend or terminate accounts that violate our policies or applicable law.

7.2 Content We Don't Allow

Subwave has zero tolerance for content that is illegal under applicable EU or member state law, including but not limited to child sexual abuse material, terrorist content, non-consensual intimate imagery, and illegal hate speech.

Beyond what the law requires, we also do not allow content that:

• Promotes hatred, discrimination, or violence against individuals or groups
• Harasses, bullies, intimidates, or threatens others
• Impersonates others or misrepresents your identity, including through the use of AI-generated likenesses or synthetic media
• Presents fabricated or manipulated content as genuine, or deliberately misrepresents facts to deceive or mislead
• Spreads dangerous misinformation that could cause real-world harm
• Glorifies or promotes self-harm
• Is fraudulent or designed to manipulate

We may remove content and suspend or terminate accounts at our discretion when we believe content violates the spirit of these standards, even where it may not be explicitly listed above.

We want Subwave to be a thoughtful, respectful space. We enforce the law, but we also hold our platform to a higher standard. If we believe content doesn't belong here, we'll act on it.

7.3 Reporting

Anyone may report content they believe is objectionable or illegal through our in-app reporting tools, via detail.co/dsa, or by contacting us at dsa@detail.co.

We review valid reports within 24 hours of receipt. If reported content violates these Terms or applicable law, we will remove the content and take appropriate action against the responsible account.

We take reports seriously and act on them within 24 hours. If something doesn't belong on Subwave, we remove it.

8. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation
• Infringe on intellectual property rights, privacy rights, or other legal rights of third parties
• Distribute spam, malicious code, or engage in fraudulent schemes
• Attempt to gain unauthorized access to the Service or other users' accounts
• Interfere with the operation or performance of the Service

Content standards are set out in Section 7.2. Violations of this policy or our content standards may result in content removal, account suspension, or termination.

9. Copyright

9.1 Reporting Infringement

If you believe content on Subwave infringes your copyright, contact us at dsa@detail.co or through detail.co/dsa. Please include:

• The URL of the content in question
• Evidence of your ownership or authorization to act on behalf of the rights holder
• Your contact information and a statement that you believe the use is not authorized

9.2 How We Respond

We review copyright notices promptly and will remove or disable access to infringing content where appropriate. We notify the affected creator with an explanation of the claim and how to submit a counter-notice.

9.3 Counter-Notices and Repeat Infringement

Creators may submit counter-notices if they believe their content was wrongly removed. Accounts with repeated substantiated copyright violations may be terminated.

We respect creators' rights – both yours and others'. If there's a dispute, we handle it transparently and give both sides the opportunity to respond.

10. Data Protection and Privacy

10.1 Privacy Policy

The processing of personal data is governed by our Privacy Policy, which forms part of these Terms.

10.2 How We Handle Your Data

We collect only the personal data necessary to operate the Service. We track product usage metrics to improve the platform and provide analytics to creators. We do not sell, rent, or monetize personal data. We share data only with service providers who help us operate the Service, under strict data processing agreements.

10.3 Creator Responsibilities

Creators who receive subscriber data must comply with applicable privacy laws and use the data only for the purposes described in Section 5.2.

Your data is not our product. We only collect what we need, we never sell it, and we hold our service providers to the same standard. We're based in the EU and your data is processed under European privacy law.

11. Service Changes

We may add, modify, or discontinue features at any time as part of ongoing development. For changes that materially affect how creators use the platform, we will provide advance notice.

Subwave is actively evolving. We'll always let you know when something changes that affects how you use the platform.

12. Account Termination

12.1 By You

You may delete your Account at any time through your account settings.

12.2 By Us

We may suspend or terminate Accounts for violations of these Terms or as required by applicable law. Where possible, we will provide notice and an opportunity to remedy violations before termination.

12.3 After Termination

Upon termination, your right to use the Service ends. Provisions that by their nature should survive, such as content ownership, liability, and indemnification, remain in effect.

You can leave at any time. If we need to terminate an account, we'll try to give you a chance to fix the issue first.

13. Disclaimers and Liability

13.1 Service Disclaimer

The Service is provided "as is" and "as available" without warranties of any kind. To the fullest extent permitted by law, we disclaim all warranties, express or implied.

13.2 Limitation of Liability

Nothing in these Terms limits our liability for death, personal injury caused by our negligence, fraud, or other matters where liability cannot be excluded under applicable law.

Subject to the above, our total liability to any user for all claims relating to the Service will not exceed EUR 100.

We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption.

14. Indemnification

You agree to indemnify and hold harmless Detail, its officers, directors, employees, and affiliates from any claims, damages, losses, or expenses arising from your use of the Service, your Creator Content, or your breach of these Terms.

15. Governing Law and Disputes

These Terms are governed by the laws of the Netherlands.

If you are a consumer resident in the European Union, you may bring legal proceedings in the courts of your country of residence. For all other disputes, the exclusive jurisdiction lies with the courts of Amsterdam, the Netherlands.

16. Changes to These Terms

We may update these Terms from time to time. We will provide advance notice of material changes by posting the updated Terms on our website and notifying users.

Your continued use of the Service after the effective date of updated Terms constitutes acceptance. If you do not agree, you may stop using the Service and delete your Account.

17. General

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Detail regarding the Service.

If any provision of these Terms is found to be unenforceable, the remaining provisions remain in effect.

Our failure to enforce any provision does not constitute a waiver of that provision.

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Contact: legal@detail.co | Digital Services Act: dsa@detail.co