Privacy Policy

This Privacy Policy explains how Detail Technologies B.V. ("Detail," "we," "our," or "us"), the company behind Subwave, collects, uses, shares, and protects your personal information when you use our Service.

This Privacy Policy is incorporated into and forms part of our Terms of Service. By using Subwave, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

Account Information: When you create an account, we collect your email address, username, and any profile information you choose to provide (display name, bio, profile picture, location).

Content and Communications: We collect the content you upload (videos, audio, images, text), comments you post, messages you send, and any other information you provide through the Service.

Payment Information: For creators receiving payouts and subscribers making purchases, we collect payment method information. Payment processing varies by platform:

• Direct payments (web/mobile browser) - Processed by Stripe or PayPal; sensitive payment data is stored by payment processors, not by us
• App store payments (iOS/Android apps) - Processed entirely by Apple App Store or Google Play Store; we receive only transaction confirmation and subscription status
• Creator payouts - We collect bank account or PayPal information for monthly creator payments

We never store complete credit card numbers or bank account details directly.

Support and Feedback: When you contact customer support or provide feedback, we collect the information you provide in those communications.

1.2 Information We Collect Automatically

Usage Information: We collect information about how you use Subwave, including videos watched, content liked or shared, searches performed, and features used. This helps us improve recommendations and platform functionality.

Device and Technical Information: We collect information about the device and software you use to access Subwave, including IP address, browser type and version, operating system, device identifiers, and mobile network information.

Log Information: Our servers automatically record information when you use the Service, including access times, pages viewed, time spent on pages, and the website that referred you to Subwave.

Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities and to provide functionality. You can control cookie preferences through your browser settings.

1.3 Information from Third Parties

Payment Processors: We receive limited information from payment processors (Stripe, PayPal) necessary to process transactions and prevent fraud.

App Store Platforms: When you make purchases through the Apple App Store or Google Play Store, those platforms handle payment processing and may share limited transaction information with us (such as purchase confirmation, subscription status, and general location). App stores have their own privacy policies governing their data collection.

Social Media Integration: If you choose to connect social media accounts or sign up through social login, we may receive basic profile information from those platforms.

Analytics Services: We use privacy-focused analytics services to understand how our platform is used, but these services provide only aggregated, non-personally identifiable information.

2. How We Use Your Information

2.1 Core Service Operations

• Account management - Creating and maintaining your account, authentication, and security
• Content delivery - Hosting, processing, and delivering creator content to appropriate audiences
• Payment processing - Facilitating subscriptions, processing payouts, and handling billing
• Platform functionality - Enabling features like comments, likes, subscriptions, and recommendations

2.2 Communication and Support

• Service communications - Account notifications, security alerts, and platform updates
• Creator-subscriber connections - Providing subscriber information to creators for direct communication
• Customer support - Responding to your inquiries and resolving issues
• Legal notifications - Sending required legal notices and policy updates

2.3 Platform Improvement and Safety

• Personalization - Improving content recommendations and platform experience
• Security and fraud prevention - Protecting against unauthorized access and fraudulent activity
• Platform optimization - Analyzing usage patterns to improve performance and features
• Compliance and safety - Enforcing our Terms of Service and community guidelines

2.4 Legal Compliance

We process personal information when necessary to comply with legal obligations, including responding to legal requests, protecting our rights, and ensuring platform safety.

3. How We Share Your Information

3.1 Creator-Subscriber Data Sharing

Subscriber Information to Creators: When you subscribe to a creator's content, we share your email address, display name, country, and subscription details with that creator. This enables:

• Direct communication about content and updates
• Community building and subscriber relationship management
• Creator ability to export their subscriber data for platform independence

Creator Responsibilities: Creators who receive subscriber data must use it only for delivering content and maintaining subscriber relationships. They must honor unsubscribe requests and delete data when requested.

3.2 Service Providers

We share personal information with trusted third-party service providers who help us operate the Service, including:

• Payment processors (Stripe, PayPal) for direct web and mobile payments
• App store platforms (Apple App Store, Google Play Store) for in-app purchases and subscriptions
• Email services (SendGrid, Mailgun) for platform communications
• Cloud hosting (AWS, Google Cloud) for data storage and content delivery
• Analytics providers (privacy-focused services only) for platform optimization
• Customer support tools for handling user inquiries

All service providers are bound by strict data processing agreements and may use your information only for the specific services they provide to us.

App Store Payments: When you make purchases through mobile app stores, those platforms handle payment processing directly. App stores may collect additional information according to their own privacy policies. We receive only basic transaction confirmation and subscription status information from app stores.

3.3 Legal Requirements and Safety

We may disclose personal information when we believe it's necessary to:

• Comply with applicable laws, regulations, or legal processes
• Respond to valid legal requests from authorities
• Protect the rights, property, or safety of Detail, our users, or the public
• Enforce our Terms of Service or investigate potential violations
• Prevent fraud, abuse, or other harmful activities

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction. We will notify users before their personal information is transferred to a new entity with different privacy practices.

3.5 What We Don't Share

• No advertising partners - We don't share data with advertisers or ad networks
• No data brokers - We never sell or rent personal information to third parties
• No unnecessary sharing - We limit data sharing to essential service operations only

4. International Data Transfers

Detail is based in the Netherlands, and we primarily store data within the European Union. However, some of our service providers may process data outside the EU. When we transfer personal information internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by EU authorities
• Certification schemes and binding corporate rules where applicable

EU residents' data is protected regardless of where it's processed.

5. Data Security

5.1 Security Measures

We implement industry-standard security measures to protect your personal information:

• Encryption - Data encrypted in transit and at rest using strong encryption protocols
• Access controls - Limited access to personal data on a need-to-know basis
• Security monitoring - Continuous monitoring for security threats and vulnerabilities
• Regular audits - Periodic security assessments and penetration testing
• Incident response - Established procedures for handling security incidents

5.2 Account Security

You can help protect your account by:

• Using a strong, unique password
• Enabling two-factor authentication when available
• Logging out of shared or public devices
• Reporting suspicious activity immediately

5.3 Breach Notification

In the unlikely event of a data breach affecting your personal information, we will:

• Notify you within 72 hours when feasible
• Explain what information was involved
• Describe the steps we're taking to address the breach
• Provide guidance on protecting yourself

6. Data Retention

6.1 General Retention Principles

We retain personal information only for as long as necessary to provide the Service, fulfill legal obligations, and protect our legitimate interests.

6.2 Specific Retention Periods

• Account data - Retained while your account is active and for 30 days after deletion
• Content data - Creators control retention; deleted when creator removes content
• Payment data - Transaction records kept for 7 years for tax and legal compliance (app store transactions governed by app store policies)
• Usage analytics - Anonymized and aggregated after 24 months
• Support communications - Retained for 3 years for quality assurance

6.3 Inactive Accounts

Accounts inactive for more than 2 years may be deleted after appropriate notice, unless there are outstanding legal obligations.

7. Your Privacy Rights

7.1 EU Residents (GDPR Rights)

If you're in the European Union, you have these rights:

• Right of access - Request a copy of your personal information
• Right to rectification - Correct inaccurate or incomplete data
• Right to erasure - Request deletion of your personal information
• Right to restrict processing - Limit how we use your data
• Right to data portability - Export your data in a structured format
• Right to object - Object to processing based on legitimate interests
• Right to withdraw consent - Withdraw consent for consent-based processing

7.2 How to Exercise Your Rights

You can exercise most privacy rights through your account settings or by contacting us at privacy@subwave.com. We'll respond to requests within 30 days.

For data export, creators can download their complete subscriber lists and content through the creator dashboard.

7.3 Verification and Limitations

We may need to verify your identity before processing requests. Some rights may be limited by legal obligations or legitimate business interests.

8. Children's Privacy

8.1 Age Requirements

Subwave is intended for users 16 years and older. Users between 13-16 may use the Service only with verified parental consent.

8.2 Children Under 13

We do not knowingly collect personal information from children under 13. If we discover we've collected such information, we'll delete it promptly.

8.3 Parental Rights

Parents can contact us to:

• Review their child's personal information
• Request deletion of their child's data
• Refuse further collection of their child's information

9. Cookie Policy

9.1 Types of Cookies We Use

We only use essential cookies to support our services and for internal analytics. We do not use cookies for advertising or third-party retargeting.

• Essential cookies - Required for basic platform functionality
• Analytics cookies - Help us understand how the platform is used
• Preference cookies - Remember your settings and preferences
• Security cookies - Protect against fraud and abuse

9.2 Managing Cookies

You can control cookies through your browser settings. However, disabling essential cookies may limit platform functionality.

10. Mobile App and App Store Privacy

10.1 App Store Payments

When you make purchases through our mobile apps on Apple App Store or Google Play Store:

App Store Processing: The app store handles all payment processing, including collecting and storing your payment information. We receive only basic transaction details (purchase confirmation, subscription status, general country/region).

App Store Privacy Policies: Apple and Google have their own privacy policies that govern their collection and use of your data during the payment process. We recommend reviewing their privacy policies:

• Apple Privacy Policy: https://www.apple.com/privacy/
• Google Privacy Policy: https://policies.google.com/privacy

Subscription Management: App store subscriptions are managed through your Apple ID or Google account. To cancel subscriptions, you must use the app store's subscription management tools.

10.2 Mobile App Permissions

Our mobile apps may request the following permissions:

• Camera and Microphone - For creating and uploading video/audio content (creators only)
• Photo Library - For selecting images and videos to upload (creators only)
• Notifications - For content updates and platform communications (optional)
• Background App Refresh - For downloading subscribed content when available (optional)

All permissions are requested with clear explanations and can be managed through your device settings.

10.3 Device-Specific Data

Mobile apps may collect additional device information including:

• Device model and operating system version
• App version and crash reports
• Mobile network information (for optimization)
• Push notification tokens (for sending notifications)

This data is used solely for app functionality, performance optimization, and technical support.

10.4 App Store Analytics

Apple and Google may provide us with aggregated, non-personally identifiable analytics about app usage (downloads, general demographics, crash reports). This helps us improve the mobile app experience but doesn't include personal information that can identify individual users.

11. Updates to This Privacy Policy

11.1 Policy Changes

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors.

11.2 Notification of Changes

We'll notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to account holders
• Providing in-app notifications for significant changes

We'll provide at least 30 days' notice for material changes affecting your rights.

11.3 Continued Use

Your continued use of Subwave after the effective date of an updated Privacy Policy constitutes acceptance of the changes.

12. Contact Information

12.1 Privacy Questions

For questions about this Privacy Policy or our privacy practices, contact us at:

• Email: privacy@subwave.com
• Mail: Detail Technologies B.V., Raadhuisstraat 50-2, 1016 DG Amsterdam, The Netherlands

12.2 Data Protection Officer

Our Data Protection Officer can be reached at dpo@detail.co for GDPR-related inquiries.

12.3 Supervisory Authority

EU residents have the right to lodge complaints with their local data protection supervisory authority if they believe we've violated their privacy rights.

This Privacy Policy is effective as of the date listed above and replaces all previous versions. We encourage you to review this policy regularly and contact us with any questions.